MEET YOUR CREW
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Brooks Taylor
Amid the intricacies of aviation, it always comes back to this: every time I see an airplane, I smile.
Brooks’s passion for Voice of the Customer (VoC) began in luxury hospitality with Aman Resorts, where he developed a deep understanding of high-net-worth clients and optimized product-market fit. Transitioning into business aviation, Brooks applied his customer-centric approach at a Part 135 operator, where he managed two key product offerings by developing targeted jet card tiers to capture client segments. Leading a successful overhaul of the jet card sales process, Brooks aligned sales efforts with customer insights and created a sales enablement framework that treated the Sales team as an internal customer, boosting lead quality and conversion rates.
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Brooks holds a degree in Industrial Management and Economics from McGill University in Canada and is currently pursuing a private pilot’s license with a tailwheel endorsement. In his free time, he enjoys surfing and black & white film photography.
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Charlie Manning
In aviation, like sales, it’s all about lift—lifting people, ideas, and possibilities.
Charlie joins Wingspan as a strategic advisor, bringing a passion for empowering teams through corporate training and sales enablement. He has helped both fast-growing tech startups and large corporations build and deliver impactful training programs that drive revenue growth and enhance team effectiveness. Charlie's collaborative approach ensures unification across departments. Recently, he applied his skills in the aerospace industry by enhancing customer engagement strategies and refining team processes to improve service delivery and client satisfaction.
Charlie holds a degree in Business and Marketing from the University of Minnesota, with specializations in leadership development and project management. Outside of work, he enjoys surfing and camping along the Southern California coast.